Refund and cancellation policy

Standard, Plus and Bindaas are sold as passes for 1 or 3 months. A pass is a single payment. It starts as soon as the payment is confirmed and does not renew on its own, so there is nothing to cancel and no later charge.

During a pass you can move to a bigger plan by paying only the difference for the days left, plus GST. Your pass keeps its end date. Moving to a smaller plan waits until your pass ends.

The price you pay is the plan price plus 18% GST, shown in full before you pay. See the pricing page.

Because a pass gives you the full plan straight away, passes are not refundable once bought, including when only part of the pass has been used. Unused credits also have no cash value and are not refunded.

We do refund in these cases:

• You were charged more than once for the same pass.
• You were charged but your plan did not start, and we cannot start it for you.
• We close your paid account for no fault of yours, in which case we refund the unused part.
• Any other case where Indian consumer law entitles you to a refund.

Write to help@noveward.com within 30 days of the payment, from the email address of your VEDMI account. Include the payment date, the amount and the payment reference from your receipt.

We reply within 48 hours. Approved refunds go back to the original payment method, usually within 5 to 7 working days, depending on your bank.

When monthly auto-renew is available, you will be able to cancel it at any time from Settings. Cancelling stops the next charge, and you keep your plan until the end of the month you have paid for. The current month is not refunded.

Your account moves to the Free plan. Your notes, progress and history are kept. Deleting your data or account does not lead to a refund of a pass that is still running.

Questions about a payment? Write to help@noveward.com or visit the contact page.